Sales conditions lumisento

Sales Conditions for Lumisento IoT Sensors & Services

1. General Information

  • Seller: Marketeye Oy, a company registered and operating under the laws of Finland.
  • Address: Kummunkatu 6, 83500 Outokumpu, Finland
  • Contact Information: [Email Address], [Phone Number]
  • Product: Lumisento IoT Sensors, a range of Internet of Things (IoT) sensors designed for various applications.

2. Sales Terms

  • Pricing: All prices are quoted in Euros (€) and are inclusive of Value Added Tax (VAT) at the applicable rate.
  • Payment Terms: Payment is required in full at the time of purchase through the company’s website. Accepted payment methods include major credit cards, debit cards, and other online payment options as displayed on the website.
  • Order Confirmation: Upon receipt of payment, an order confirmation will be sent to the customer’s email address, including details of the purchase and expected delivery date.
  • Delivery:
    • Shipping Methods: Products will be shipped using reputable courier services. Shipping options and estimated delivery times will be provided during the checkout process.
    • Delivery Terms: Delivery terms are as per Incoterms 2020. The risk of loss or damage to the products passes to the buyer upon delivery to the specified shipping address.
    • Delivery Charges: Delivery charges, if any, will be clearly stated during the checkout process and included in the total order amount.

3. Return Policy

  • Return Conditions: Customers have the right to return products within 14 days of receipt, in accordance with EU law. This period begins on the day the customer or a designated third party (other than the carrier) takes possession of the goods.
  • Procedure for Returns:
    • Customers must contact Lumisento’s customer support at [contact email/phone] to initiate the return process and obtain a return authorization number.
    • The return authorization number must be clearly marked on the outside of the return package.
  • Condition of Returns: Products must be returned in their original packaging, including all accessories and documentation, and in resalable condition. Products that are damaged, incomplete, or not in their original condition may not be eligible for a refund.
  • Refund Process: Upon receipt and inspection of the returned products, a refund will be processed to the original payment method within 14 days. The refund will include the purchase price of the products but exclude any delivery charges.

4. Guarantee

  • Consumer Use: For consumer purchases, a normal guarantee period of 2 years applies from the date of delivery. This guarantee covers defects in materials and workmanship under normal use.
  • Corporate Sales: For corporate sales, a guarantee period of 3 months applies from the date of delivery.
  • Guarantee Coverage: The guarantee covers the repair or replacement of defective products at the discretion of Marketeye Oy. It does not cover damage caused by misuse, accidents, unauthorized modifications, or failure to follow the product instructions.
  • Guarantee Claims: To make a guarantee claim, customers must contact Lumisento’s customer support at [contact email/phone] and provide proof of purchase. Defective products must be returned to Marketeye Oy for inspection.

5. Liability

  • Limitation of Liability: Marketeye Oy shall not be liable for any indirect, incidental, or consequential damages arising from the use of the products, including but not limited to loss of profits, data, or business interruption.
  • Product Liability: Marketeye Oy’s liability for any direct damages is limited to the purchase price of the defective product.
  • Jurisdiction: Any disputes arising from these sales conditions shall be governed by Finnish law and resolved in the courts of Finland.

6. Contact Information

  • Customer Support: For any inquiries, support, or assistance, please contact Lumisento’s customer support team at [contact email/phone]. Our customer support is available during business hours, Monday to Friday, from 9:00 AM to 5:00 PM (EET).

7. Additional Information

  • Privacy Policy: Marketeye Oy is committed to protecting the privacy of its customers. Personal data collected during the purchase process will be handled in accordance with our Privacy Policy, available on our website.
  • Changes to Sales Conditions: Marketeye Oy reserves the right to modify these sales conditions at any time. Any changes will be effective immediately upon posting on the company’s website. Customers are encouraged to review the sales conditions periodically.